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*This is a guide page for customers living overseas to help them purchase products more smoothly.
This is a guide page for overseas customers to purchase products more smoothly.
< English > < Chinese > < Korean >
1.When you access the website from overseas, the “WorldShopping Cart” will be displayed automatically.
2.Add your favorite items to the WorldShopping cart.
Click “Add to Cart” of the WorldShopping banner to proceed to buy your favorite items.
The cart will only appear for items that can be purchased from your country.
→ Explore WorldShopping Guide for More details.
WorldShopping will charge 10% service on the “Total Product Price”.
Once we deliver the product to WorldShopping, you will receive another payment request from WorldShopping containing International Shipping Fee, Handling Fee and Other Fees (If any). See WorldShopping Fees for details.
About payment method
About International Shipping Fee
About Overseas Delivery
You can request "Worldshopping'' to buy items on behalf of you and to have them shipped. WorldShopping purchases Japanese products on your behalf and delivers them around the world.
→Explore How WorldShopping Purchases and Delivers As Your Agent to know more.
As WorldShopping buys a product on behalf of the customer, we can not accept any changes in the order such as (order cancellation, returns) once an order has been placed with WorldShopping.
We request your understanding of the issue and please confirm all the product details before placing the order.
For more details, see here :https://www.worldshopping.global/en/help/faq/
Basically, inquiries to our shop will be handled in Japanese only. Please understand that we cannot respond to inquiries in other languages. You can contact WorldShopping from the following links.
• WorldShopping Contact _ English
• WorldShopping Contact _ Simplified Chinese
• WorldShopping Contact _ Traditional Chinese
• WorldShopping Contact _ Korean
Orders will be shipped to worldshoppingbiz package locations in Japan within 2-5 business days.Please note that there may be a delay due to customs clearance.
Click here for WorldShopping delivery times
----------------------
https://www.worldshopping.global/en/help/faq/
<About inquiries>
Inquiries to our store will generally only be handled in Japanese.
Please note that we cannot respond to inquiries in other languages. You can contact WorldShopping via the link below.
• WorldShopping Contact _ English
• WorldShopping Contact _ Simplified Chinese
• WorldShopping Contact _ Traditional Chinese
• WorldShopping Contact _ Korean
About Shipping
After payment is completed, the item will be shipped within 1 to 5 days.
The delivery company will be Sagawa Express.
*Ordered items will be shipped from one of our directly managed stores in Osaka, Tokyo, or Kyoto, or from our warehouse.
*Since the shipping origin is divided into multiple locations, if you order multiple items, they may be delivered in multiple packages. *Depending on the business days of our direct stores, it may take up to 5 days for delivery.
* If you are in a hurry or have a specific date and time in mind, we will do our best to accommodate you, so please let us know when you place your order.
* We are unable to respond to orders or inquiries on days when our directly managed stores are closed (irregular holidays). We apologize for any inconvenience this may cause and thank you for your understanding.
Shipping Fees
Free shipping for purchases over 16,500 yen (tax included).
*However, if the delivery destination is Hokkaido, the shipping fee will be 770 yen, and if it is Okinawa Prefecture, the shipping fee will be 1,100 yen.
For purchases under 16,500 yen (tax included), shipping fees will vary depending on the delivery area.
* Honshu, Shikoku and Kyushu regions: 770 yen
* Hokkaido 1,650 yen
* Okinawa Prefecture: 2,200 yen
Regarding handling fees for cash on delivery
If you choose cash on delivery as your payment method, the following fees will be charged separately.
However, due to system reasons, it will not be reflected in the total amount at the time of ordering.
When you pay the delivery driver, the total amount you pay will be the product price plus the COD fee.
Please be aware of this in advance.
[Cash on delivery fee table]
・1 yen or more but less than 10,000 yen: 330 yen ・10,000 yen or more but less than 30,000 yen: 440 yen ・30,000 yen or more but less than 100,000 yen: 660 yen ・100,000 yen or more or more: 1,100 yen (These prices include consumption tax.)
About international shipping
We are currently unable to ship internationally.
If the product is forwarded overseas using an overseas forwarding or purchasing agent, the scope of our responsibility is limited to delivery to the specified address in Japan and confirmation of delivery. We cannot be held responsible for any delays, damage to or defects in the product beyond that.
The return and refund rules in the Terms of Use are for customers with a shipping address within Japan. For overseas shipping, we cannot accept returns or refunds due to customer convenience.
For information about overseas forwarding and purchasing agent services, please contact the respective companies.
international shipping information
We do not accept international shipments.
If you use an international forwarding/purchase agency to forward your order overseas, we are only responsible for delivery to the designated address in Japan and confirmation of delivery.
We are not responsible for any other problems (delays, damages, defects, etc.).
The return and refund rules in the Terms of Use are for customers who ship inside of Japan.
For international shipments, we do not accept returns or refunds for any reason attributable to the customer.
Please contact each company for more information about their international forwarding and purchasing agent services.
Returns Policy
Defective Products
・If there is a problem with the product, please contact us within 5 days of receiving the product.
If the product is damaged or has any other defects due to our negligence, we will cover the shipping costs and replace it as soon as possible.
- Please note that we cannot accept returns or exchanges for reasons due to customer convenience, such as the product being different from what you expected, or if you have changed your mind, or for products that have been used.
- Customers will be responsible for shipping and transfer fees for exchanges due to size differences.
Return deadline
・If there is a problem with the product, please contact us within 5 days of receiving the product.
If the product is damaged or has any other defects due to our negligence, we will cover the shipping costs and replace it as soon as possible.
- Please note that we cannot accept returns or exchanges for reasons due to customer convenience, such as the product being different from what you expected, or if you have changed your mind, or for products that have been used.
・Please note that we cannot accept returns or exchanges after 5 days from the date of arrival, even if the product is unused.
Return shipping and transfer fees
If the product is damaged or there is any other defect due to our negligence, we will cover the shipping costs.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
![newsletter #37 【 フレグランスブランド TUNENI [ 毎ニ ] について 】](http://yeanay.jp/cdn/shop/articles/37_f0d9fbd2-39a8-47db-a7c0-dcedbe0265a7_1024x@3x.progressive.png.jpg?v=1776855466)
