About Shipping

Once payment is complete, your item will be shipped within 1 to 5 days.
The delivery company will be Sagawa Express.

*Ordered items will be shipped from one of our directly managed stores in Osaka, Tokyo, or Kyoto, or from our warehouse.
*Since shipping origins are divided into multiple locations, if you order multiple items, they may be delivered in multiple packages.
*Depending on the opening hours of our direct stores, it may take up to 5 days for delivery.
* If you are in a hurry or have a specific date and time in mind, we will do our best to accommodate you, so please let us know when you place your order.
*We are unable to respond to orders or inquiries on days when our direct stores are closed (irregular holidays).

We apologize for any inconvenience this may cause, and thank you for your cooperation.

Shipping Fees

Free shipping for purchases over 16,500 yen (tax included).

*However, if the delivery destination is Hokkaido, the shipping fee will be 770 yen, and if it is Okinawa Prefecture, the shipping fee will be 1,100 yen.

For purchases under 16,500 yen (tax included), shipping fees will vary depending on the delivery area.

* Honshu, Shikoku and Kyushu regions: 770 yen
* Hokkaido 1,650 yen
* Okinawa Prefecture: 2,200 yen

Regarding handling fees for cash on delivery

If you choose cash on delivery as your payment method, the following fees will be charged separately.

Due to system reasons, this is not reflected in the total amount at the time of ordering.
When you pay the delivery driver, the total amount you pay will be the product price plus the COD fee.
Please be prepared to avoid any mistakes.


[Cash on delivery fee table]
・1 yen or more but less than 10,000 yen: 330 yen ・10,000 yen or more but less than 30,000 yen: 440 yen ・30,000 yen or more but less than 100,000 yen: 660 yen ・100,000 yen or more or more: 1,100 yen (These prices include consumption tax.)




About international shipping

We are currently unable to ship internationally.
If the product is forwarded overseas using an overseas forwarding or purchasing agent, the scope of our responsibility is limited to delivery to the specified address in Japan and confirmation of delivery. We cannot be held responsible for any delays, damage to or defects in the product beyond that.
The return and refund rules in the Terms of Use are for customers with a shipping address within Japan. For overseas shipping, we cannot accept returns or refunds due to customer convenience.
For overseas shipping, please use WorldShopping's service .

international shipping information

We do not accept international shipments.
If you use an international forwarding/purchase agency to forward your order overseas, we are only responsible for delivery to the designated address in Japan and confirmation of delivery.
We are not responsible for any other problems (delays, damages, defects, etc.).
The return and refund rules in the Terms of Use are for customers who ship inside of Japan.
For international shipments, we do not accept returns or refunds for any reason attributable to the customer.
Please contact each company for more information about their international forwarding and purchasing agent services.
About International Shipping.

Returns Policy

Defective Products
・If there is a problem with the product, please contact us within 5 days of receiving the product.
If the product is damaged or has any other defects due to our negligence, we will cover the shipping costs and replace it as soon as possible.
- Please note that we cannot accept returns or exchanges for reasons due to customer convenience, such as the product being different from what you expected, or if you have changed your mind, or for products that have been used.
- Customers will be responsible for shipping and transfer fees for exchanges due to size differences.

Return deadline
・If there is a problem with the product, please contact us within 5 days of receiving the product.
If the product is damaged or has any other defects due to our negligence, we will cover the shipping costs and replace it as soon as possible.
- Please note that we cannot accept returns or exchanges for reasons due to customer convenience, such as the product being different from what you expected, or if you have changed your mind, or for products that have been used.
・Please note that we cannot accept returns or exchanges after 5 days from the date of arrival, even if the product is unused.

Return shipping and transfer fees
If the product is damaged or there is any other defect due to our negligence, we will cover the shipping costs.